Shipping & Return Policy

Shipping & Return Policy

Risk-Free Guarantee* (New Customers):

As part of Nüvacalm’s Risk-Free Guarantee, we are delighted to offer our new customers a 30-day risk-free trial.

1. Place your order, and your 30-day Risk-Free guarantee starts from the date of order delivery.
2. Our Customer Service Team is here to provide you with all the support you require.
3. If, for any reason, you are not satisfied with any of our products, simply reach out to our Customer Service Team, and we will initiate your return process. It’s that straightforward.

Terms & Conditions

– *This offer is exclusive to first-time customers.

– Limited to one refund per product. If you ordered multiple products, any remaining unopened products must be returned to receive a full refund.

– Any abuse of this offer, as determined by Nüvacalm, may result in the cancellation of the risk-free trial.

General Returns Policy (ALL Customers):

You can return new, unused, and unopened products (some exclusions may apply) within 30 days of delivery for a full refund, excluding the shipping fee. However, if the return is a result of our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.

Damaged Items:

If you receive a damaged item, please report the issue to our customer service within 48 hours of delivery to receive a replacement item. We only replace items that are defective or damaged, and exchanges are only available for the exact items purchased, unless the item is no longer in stock.

Return Processing:

To return a product, you must contact us and submit a return merchandise authorization (RMA) request. If the item is damaged or defective, we may request that you send us pictures of the damaged or defective merchandise before issuing an RMA number. For returns of promotional items, all items included in the promotion (e.g., free gifts) must be returned. If a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges). You will be responsible for the shipping charges when returning non-defective items, and please note that shipping charges are non-refundable.

Shipping Policy:

We offer free shipping on orders over $85* within the continental US.

*Determined after applying for discounts/promotions.

Customers have the option to select USPS Priority Mail (1-3 business days) or USPS Priority Express (1-2 Business Days) shipping for an additional charge on any order.

– In most cases, orders will be shipped within 1-2 business days of order processing.

– Please note that shipping times may vary and may be delayed due to unforeseen circumstances beyond our control.

– If you experience any concerns or delays in receiving your package, our Customer Service Team is here to assist you; please email support@nuvacalm.com.

How to Request a Return/ Exchange / Refund:

1. Contact us via the “Contact Us” page to confirm whether your item is eligible for a return before taking any further steps. A member of our team will provide you with details on the next steps.
2. Repackage the item, including all original parts, packing materials, instructions, etc. This means that everything must be returned exactly as it was initially sent to you. Poor repackaging or returning damaged merchandise could result in the refusal of your return and the loss of any refund or replacement item. Items for return must be unused and undamaged to qualify for a refund (some exclusions apply, e.g., Risk-Free Guarantee). Please do not send items back in a regular envelope, as this packaging is insufficient and can result in items being lost in the mail or damaged in transit. Padded envelopes or boxes are required, and USPS provides them free of charge when sending items via Flat Rate Priority Mail.
3. Include a copy of the original Sales Order in the package and specify whether you would like a refund for the item or if you prefer to receive a replacement item. If the original Sales Order is lost, please include a note with your Order # and the reason for the return.
4. If you are eligible for a refund, it will be processed once we receive the returned item in satisfactory condition.
5. Refunds will typically be processed within 3 to 5 business days after receiving the items and will be credited to the original payment method used for the purchase. Please note that refunds may take up to 7-10 business days to completely process after initiation. In most cases, refunds will be issued to the original form of payment for the corresponding order. If your payment method is no longer active, please contact our customer support team for further assistance.